📋 RETURN, REFUND & EXCHANGE POLICY

Last Updated: September 4, 2026

We want you to love your treasures! Because our items are unique, pre-owned, and often fragile, All Good Treasures enforces a strict, specific return and refund process to protect the integrity of our curated inventory.

1. THE RETURN WINDOW

• Initial Notification: You must contact us at customerservice@allgoodtreasures.com within 2 days (48 hours) of delivery to initiate a return request.

• Shipping Deadline: Once your return request is acknowledged, the item must be securely packed, postmarked, and shipped back to us within 7 days of delivery.

2. BULLION & COINS SPECIAL TERMS (FINAL SALE)

• Market Volatility Rule: Due to extreme daily market volatility and the intrinsic nature of precious metals, all sales of bullion, gold, and silver coins are Final Sale.

• No Exceptions: We do not accept returns, exchanges, refunds, cancellations, or price adjustments on precious metal items once your order is confirmed.

3. AMAZON KDP PUZZLE BOOK PURCHASES

• Amazon Fulfillment Only: All purchases of our Jewelry Word Search Puzzles books are processed, printed, billed, and shipped directly by Amazon via their Kindle Direct Publishing (KDP) network.

• Amazon Return Rules Apply: Our standard 2-day store return notification window, 10% restocking fees, and custom jewelry return conditions do not apply to these book items. If you need to initiate a refund, report a printing error, or track a missing book shipment, you must log directly into your personal Amazon account and handle the request through Amazon's customer support and standard return centers. All Good Treasures cannot process credits, refunds, or exchanges for Amazon KDP inventory.

4. RESTOCKING FEES & SHIPPING COSTS

• Standard Deduction: A mandatory 10% restocking fee applies to all qualifying returns. This fee is automatically deducted from your final refund to cover the labor of secure storage management, detailed inspection, and digital re-listing.

• Shipping Liability: Buyers are entirely responsible for all return shipping costs. We strongly require you to use a trackable shipping service and purchase full shipping insurance. All Good Treasures cannot issue refunds for items that are lost, stolen, or damaged during transit back to our facility. Original shipping costs are completely non-refundable.

5. CONDITION CHECK & VALUE DEDUCTIONS

To qualify for a refund (minus the standard 10% restocking fee), items must be returned in their exact, as-sent condition.

• Jewelry: Must be unworn, unaltered, and unpolished.

• Toys & Comics: Must include all original parts, intact packaging, or protective grading sleeves.

• Authenticity Check: All returned items undergo rigorous testing upon arrival to verify they match the exact serial markings, weight, and unique characteristics of our original shipped inventory.

• Damage Penalties: If an item is returned with signs of new wear, handling damage, or missing components, a further condition deduction of up to 50% will be applied in addition to the standard 10% restocking fee to account for the irreversible loss in secondary-market resale value.

6. NO DIRECT EXCHANGES

• One-of-a-Kind Inventory: Because our vintage treasures are rare and unique, we cannot offer direct item-for-item exchanges.

• The Two-Step Process: If you wish to switch an item for a different selection, the original item must be returned through our standard return process (incurring the 10% restocking fee), and the new item must be purchased as an entirely separate transaction.

7. HOW TO INITIATE A RETURN

Prior to mailing any item, you must email us at customerservice@allgoodtreasures.com with the following information:

1. Your official invoice or order number.

2. A description of the item.

3. The exact reason for your return.

• Please note: Unauthorized packages sent to us without a prior confirmation email will be refused at delivery.